Return & Refund Policy
At Sun Prints, we value our customers and strive to provide the best shopping experience. Please read our cancellation, return, and refund policies carefully.
Cancellation Policy:
Standard Orders:
You can cancel your order anytime before it is dispatched.
Customized Orders:
Orders for customized or personalized calendars cannot be cancelled once printing has started.
Refund for Cancelled Orders:
If your cancellation is eligible, the refund will be processed within 5–7 business days to your original payment method.
Return Policy:
We accept returns only in the following cases:
1. You received a damaged product
2. You received the wrong item
3. The product has a manufacturing defect
Items Not Eligible for Return:
1. Customized calendars
2. Personalized printed products
3. Bulk custom orders
4. Products that are used or damaged after delivery
How to Request a Return:
Please contact us within 3 days of receiving your order and share clear photos or videos of the issue for verification.
Return Shipping Charges:
If the mistake is from our side, the return shipping charges will be borne by us.
Refund Policy:
Once the returned product is received and approved after inspection, your refund will be processed within 5–7 business days. The refund amount will be credited to the same payment method used while placing the order.
